Refunds & Returns

Refunds are returned to the card or account used to pay, never as store credit unless you ask for it. We release them the same working day we approve them; your bank then takes five to ten business days to post it, which is outside our control.

If the original card has since expired or been cancelled, contact us and we will arrange a bank transfer instead. We will ask you to confirm the details in writing.

Where a policy refunds half, the half is calculated on the experience fee only. Add-ons are refunded in full whenever the booking they attach to is refunded at all, on the basis that we have not handed you a branded glass you cannot use.

Booking fees charged by a third-party reseller are refunded by that reseller under their own terms, not by us.

Physical add-ons — glassware, openers, the tasting journal — can be returned within 30 days of your experience for a full refund, provided they are unused and in their packaging. Bring them back to the office or post them; we will cover return postage where the item was faulty and not otherwise.

Consumables cannot be returned once opened. This includes any bottle from a tasting flight and anything you mixed yourself at the blending bench, for what we hope are obvious reasons.

A gift booking can be transferred to another person or another date at any time, at no charge, by whoever holds the reference. Gift bookings are refundable to the purchaser under the same window as the underlying experience.

Unredeemed gift bookings stay valid for twelve months and we will remind you twice before that runs out.

If an experience was not what we described, tell us within fourteen days and we will look into it properly rather than reaching for the policy. Where the complaint is fair we refund it, in whole or in part, regardless of what the cancellation window says.