Policies

The small print, written to be read

Four documents. The cancellation window that applies to your booking is on the experience page itself, before you pay.

• Cancellation Policy

  Every experience carries its own window, shown on its page. Cancel inside it and the refund is automatic.

  Updated 2 September 2026

• Refunds & Returns

  Refunds go back to the original card and settle in five to ten business days. Merchandise can come back within 30 days.

  Updated 2 September 2026

• Privacy Policy

  We collect what a booking needs and nothing else, we never sell it, and you can have it deleted on request.

  Updated 2 September 2026

• Terms & Conditions

  The contract behind a booking: what we owe you, what you owe us, and where liability sits.

  Updated 2 September 2026